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Listed below are answers to questions about our services that are frequently asked.If you have
questions that are not answered here please send an email to support@impacthosting.com for a prompt answer. |
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What are the steps to transfer my site to Impacthosting and avoiding downtime?
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Do you support Real Audio and Real Video? |
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Yes. You can add HTTP streaming of Audio and Video files to your website. You can learn more about popular Audio
and Video solutions at http://www.real.com |
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Do you support secured transactions with SSL? |
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Yes. In fact, every hosting package we offer includes free use of our secure certificate. This means you can
securely accept confidential information, credit card data, etc. using the most popular encryption security available. For a more professional appearance, you can purchase your own custom certificate for as low as $49.
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How long does it take for a new domain name to begin working? |
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Regardless of how or where it was registered, most every new domain name requires about 24 hours to begin working
on the Internet, but some names such as .com may begin working in as little as an hour. |
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Can I password protect folders and files on my site? |
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Yes, password protection can be achieved in many ways, which methods are available to you are dependant on the
authoring package you are using. We can also password protect pages on the server-side regardless of the authoring package you are using. |
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How can I earn free hosting through your referral program? |
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If you refer 3 new customers to us, you will receive free service for an entire year. To learn more about this
offer, click here
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Tell me more about the 30 day satisfaction guarantee. |
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If you choose to cancel your hosting account with us within the first thirty days, we will refund your payment with
no questions asked, however, if we registered a new domain name for you the domain registration fees are non-refundable. |
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How often can I access and update the files on my site? |
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You can access your ftp site any time and as much as you want, we're focused on ensuring it provides reliable
operation at all times. |
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Are the email accounts actually individual accounts or just aliases? |
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The email accounts included with each cheap web hosting package are actual POP3, IMAP and SMTP compatible email
accounts, each with their own 100mb of space for storing messages. Some of the included features are email forwards, aliases, virus protection, spam protection, and a catchall feature. |
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Will I have a web, ftp, and mail service at my domain name? |
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Yes, all domain hosting packages include ftp, www, and pop mail services at your domain name. Ie.
ftp.yourdomain.com, www.yourdomain.com, mail.yourdomain.com |
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How much will I really be charged if I sign up? |
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For web hosting packages the first invoice will include three or twelve months of your monthly service fee,
dependant upon the payment option you select. If you cancel within the first 30 days we will refund all monies paid excluding domain registration fees, if any, which are non-refundable. |
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How do I upload my files to the server and is the program I use compatible? |
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Your hosting account will include an ftp service for accessing your site. Most web site authoring packages have a
built-in ftp function. There are also many ftp programs available on the internet that you can obtain for use with your site, a popular example is ws_ftp available at http://ipswitch.com.
We also provide free use of a browser based site builder feature whereby you can completely design and publish a web site within minutes using only your web browser. |
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Can you register other domain names besides .com, .net, and .org? |
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Yes, we can provide cheap domain registration and cheap web hosting for most domain names through our domain portal
site at http://domains.impacthosting.com. |
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I already have a domain name, how do I connect it to your service? |
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During the ordering process we will provide information on changing the dns information on your domain record which
is how the domain connects to our service. |
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Will both www.mydomain.com and mydomain.com work? |
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Yes, we configure our dns servers to support both methods. |
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Should I register my new domain name through Impacthosting? |
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This is not necessary, you can use any registrar, however the new name will be online more quickly if register
through Impacthosting because we will configure the dns information at time of registration. Bundling the service through Impacthosting will also facilitate account management and renewals. |
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Do you support Frontpage Extensions? |
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Yes, all of our servers support all versions of Frontpage. We not only offer Frontpage Extensions but will also
provide you an ftp account at no additional charge. Commonly providers will offer only one method or the other, we give you both. |
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How long does it take to connect my domain with impacthosting? |
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The required DNS changes typically take anywhere from 1 to 24 hours to take effect, the actual time it takes is
completely dependant upon the current configuration of the domain. |
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Can I have multiple domain names on my account? |
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Yes, if you have a hosting account with us and would like to point additional names to your site you can, all
domains will point to the same pages by default. You can also implement asp scripting in your site to cause the additional domains to point to their own respective unique pages. |
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Can I add extra email accounts or disk storage at a later date? |
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Absolutely, everything about your account is extendable, but we find that our basic package inclusions are very
comprehensive and meet the needs of most site requirements. We also realize that your web presence requirements will grow, and we are ready to support you with any additional resources you may need at the most
competitive pricing around. |
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What kind of server hardware and software does Impacthosting operate? |
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We are operating Microsoft Windows servers running Internet Information Server on high powered Intel Processor
platforms. All servers are continually updated to maintain the highest level of performance and reliability for your web presence. All of our network services are monitored
24x7 so you can be assured that if a problem arises we are already working on a resolution. You can view our
uptime statistics
online which are updated several times each hour. We utilize multiple redundant high speed circuit connections with only high grade Tier 1 quality. |
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Are there any hidden costs? |
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No, there are no hidden costs, no minimum contracts and a thirty day no questions asked money back guarantee.
Domain Registration fees, if applicable, are non-refundable. |
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Do you automatically bill my credit card at each billing cycle? |
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Only if you requested it. If you do not select automatic credit card billing at time of signup then we will e-mail
an invoice to you every three or twelve months at which time you have the choice of sending a check or money order, sending credit card information securely online, or faxing your credit card information.
Invoicing dates: March 1, June 1, September 1, December 1 Check payment due dates: March 31, June 30, September 30, December 31 Charges will be processed on or about the invoicing date for accounts that have opted
for automatic credit card billing. ( additional billing information) |
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Will I be able to implement a shopping cart function on my website? |
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Yes. We provide a quality shopping cart. There are also literally hundreds of shopping cart systems that you can choose from, some
are free and some have a price. Choosing the right cart can be a daunting process, to aid your decision our support team maintains a current list of commonly used carts and merchant services. |
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What DNS information should I use to host my domain with Impacthosting? |
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Primary Server: hostname: ns1.impacthosting.com address: 204.142.85.252 |
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Secondary Server:
hostname: ns2.impacthosting.com address: 141.150.196.253 |
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